After researching and seeing diamonds on Blue Nile, I wanted to see exactly what the diamonds looked like to match what I picked out on Blue Nile. So I called one day in March out of random to just possible come in to see what diamonds look like with NO intention to buy. Lol. Nic was able to get me in and situated that day without an appointment. He showed me everything I was looking for and MORE. I was very much impressed by not only the pricing but also the detail he went to show me exactly how to verify diamonds and show a novice exactly what matters. In conclusion, I ended up purchasing an engagement ring that day! One month later, She said YES! And the ring is the talk of the town. Absolutely love the ring and the customer service from Diamonds Exchange. PLEASE VISIT THEM!